Support
Questions, answered.
Practical answers about the showroom, finishes, delivery and caring for natural materials.
Where can I see the furniture in person?
Visit our showroom at 18 Willow Lane, Copenhagen. We’re open Tuesday to Saturday, and private appointments are available on request.
Can I request a different finish?
Some pieces may be available in alternative finishes or textiles. Contact us with the product name and your preferences.
How long does delivery take?
Lead times depend on the piece, finish and destination. We will confirm an estimated timeline when responding to your enquiry.
How should I care for natural wood?
Dust with a soft cloth, clean spills promptly and avoid harsh chemicals, standing water and prolonged direct sunlight.
Do you work with architects and interior designers?
Yes. We welcome enquiries from architects, designers and project teams. Share a brief overview of your project and timeline.
Can I return an item?
Yes. Unused pieces in their original condition can be returned within 30 days of delivery. Made-to-order finishes are final sale. See Delivery & Returns for details.
How can I contact the studio?
Email hello@tervyra.com or call +45 70 11 22 33, Monday to Friday between 09:00 and 17:00. We reply within one business day.
Still have a question?
Our team is happy to help with anything not covered here.